FAQ’s

What is this website about?

On Creative Resume Templates we sell resume templates for Microsoft Word including matching Cover Letter, References, Portfolio page etc. Each package contains different types of resume templates, so please read the content carefully before you purchase it. You can buy our resume templates so you can modify it for your own needs by filling in your own information within the design/template you buy.

Can I edit the information, colors and sections in your templates?

Yes, you can edit everything inside, that’s the purpose of these resumes, so you can prepare them by yourself. Our templates are normal MS Office Word (.doc/.docx) files, you can edit everything just like you would do with any Word file.

We will provide you with a Youtube link to each Resume template, where we are showing the steps of editing the CV template.

I don’t have MS Office Word, what can I do?

-You can download a trial version of Microsoft Word on their official website.
-You can also try to use Online Office, Google Docs, or some free software such as Open Office. However, our templates were not tested with these tools, try at your own risk!
-You can also use a friend’s computer, the editing doesn’t take long.

Do your templates work on Mac?

Yes, they do. Depending on your Ms Office version on Mac, we are informed some gliches may occur occasionally, but they are usually fixable.

Can I order a custom template?

At this moment we don’t design custom templates on request, you can only buy the existing templates.

Do you offer support with the resumes?

Yes, we do. If you need help achieving something within the resume, please get in touch.
Please be as descriptive as you can when describing what you want to achieve.

Can you write/edit information for my resume?

No, this service is not offered at this time.

I don’t have Paypal, can I pay by credit card?

Yes, you can. After checkout you will be redirected to a Paypal page. There you can pay by credit card even if you don’t have a Paypal account.

Are payments accepted from any country?

Paypal is accepted in almost every country, but you will have to check your country if you are not sure. Visit their official site to check if it works for your country.

Is payment secure?

Yes, Paypal is considered as one of the safest payment methods in the online world. There is no way we can see your credit card or Bank details, because payments don’t happen on our site but directly on the Paypal page, which is secured by Paypal.

I can’t seem to be able to login.

-Many users forget their password and type a wrong one. If you forgot your password you’ll find a feature to reset your password in the login page.

I haven’t received the templates or the confirmation email.

Please check your spam folder. If you haven’t received the confirmation email you can always download from your account. If you are still experiencing an issue, feel free to contact us.

I can’t open the files.

The files you download are archives (zip files). You need to extract them before you can open the doc files. You can do that by right clicking on the zip file and select Extract from the menu that appears. If you do not have that option on your computer, you will probably have to install WinZip. You can get it for FREE on their official website.

Do you offer refunds?

No, sorry. As we sell digital downloads this is to avoid abuses. Our products can’t be returned and no one can guarantee they won’t still be used nor will be deleted from the user’s computer, so we can’t offer refunds. However, our customer service will be more than glad to assist with any difficulties you may experience using our templates.